How Do I...

From a flowchart to help you get started to information about devices, the Getting Started with OverDrive guide will help you with the process of downloading and using Tulsa City-County Library’s e-books and audiobooks.

You also can find a variety of useful tools, including videos and customized help for your computer or device, from the Help link inside the OverDrive Digital Catalog. You will also find a Support link in this section to contact OverDrive support directly via online form.

If you’ve checked these resources and still can’t find the answer, contact the library’s AskUs Hotline online or by calling 918-549-7323.

Make sure you are entering your entire library card number with no spaces.

Customers with Non-Resident cards are not permitted to access OverDrive.

There could be a problem with your account.

  • Your library card may be expired
  • You may have more than $25 in fines
  • You may have overdue items

**NOTE: If you get a new library card, your new card number will not automatically be updated on your OverDrive account. To update your card number with OverDrive, Contact Support.

Please contact us at 918.549.7323 for assistance.

Educational institution cards may be issued to teachers and child-care leaders from eligible institutions.  These include elementary, middle and high schools as well as day-care centers located in Tulsa County or within the city limits of Tulsa, Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Sperry and Skiatook. 

The card is issued in the name of the institution to allow for classroom use of library materials.  The teacher or child care leader is responsible for the material borrowed on the card. Multiple cards may be issued to a single institution with proper authorization.

This card is for classroom purposes only, not for personal use.  Teachers and child-care leaders must present verification of employment, valid photo identification, and proof of current mailing address to obtain the card.  Educational institution cards expire August 1 each year and may be renewed with updated verification of employment.

Print materials and CDs are checked out for 42 days but may not be renewed.  Videos, DVDs, and Blu-ray discs check out for 14 days and may be renewed 100 times for a checkout period totaling up to one year.  Fines are charged at the same rate as regular cards.  Librarians may impose item limits for high demand subject areas.

For questions regarding educational institution cards, please contact the AskUs Hotline at 918-549-READ (7323) or at askus@tulsalibrary.org.

You can import your lists from the Legacy catalog. Here's how to do it.

1. Click the My TCCL tab at the top left corner of the page.
2. Log In to your account with your username (if you have one) or barcode (your library card number) and your password (which is the same one you used on the old site).
a. The first time you log into the new site, you will be prompted to create a username and answer a couple of account questions.
3. Once you are logged in, hover your mouse over the My TCCL tab. Under the column titled My Collections, click For Later. 
a. For Later is the new home for your saved titles, but you will need to import them from the Legacy Catalog.
4. In the middle of your screen, is a small gray box prompting the migration of your items. Click the red Import List Items button to bring up your saved titles and you’re done!

 

Making Your Lists/My Shelves Public or Not
Our new catalog includes many social media aspects. You have the option of making your reading/viewing/listening lists in My Shelves (Completed, In Progress and For Later) public.

By default, items on your Completed, For Later or In Progress shelves are public. You decide how much or how little of your shelves you’d like to share with others.

To exclude a title from public view, click the Add Details link to the right of the title to display the pull-down menu, and then click the Keep private checkbox. Private items have a small lock icon next to them.

Items you add to For Later are public by default. 

For more instruction and information about managing your privacy settings, visit http://help.bibliocommons.com/en-ca/040settings/005privacy_settings

 

  • To log on to the new catalog the first time:
    • Use your library barcode number and the password you created for the previous catalog account.
    • The system will prompt you to create a username.  To protect your privacy, your username should not identify you or your address, as the username appears next to any comments you make in the library catalog.
    • The system will prompt you to enter the month and year of your birth.  Federal law prohibits minors age 13 and younger to participate in the social media features.
  • If you don’t have a password or don’t know your password, call the library’s AskUs Hotline at 918-549-7323 or inquire at a library convenient to you.
  • IMPORTANT!  If we have created a password for you, change that password by going to MY SETTINGS once you are logged on to secure your information.
  • The username you choose will have to be unique not only among TCCL customers, but among all Bibliocommons users everywhere. 
  • A “Forgot your password?” link is available in the event you forget your password.  An email with your password will be sent to the email address registered on your library account. 
  • Click on MY SETTINGS to correct or change your password, username or email address.
  • Make sure to click "Save" when changing your password or other personal information.

If you have ANY trouble with the log-in and registration process, please call us at 918-549-7323 or talk to a library staff member at your neighborhood library.

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Privacy is primarily managed through the “My Settings” link near the top right of the page.

Catalog screen shot of My Settings

Select the “Privacy” tab, and you can then choose to enable or disable the Recently Returned (Reading History) feature, as well as setting your shelves to be private (for your eyes only).

My Settings page

If you don’t make your shelves private, other people will be able to see them when they click on your username (which appears next to any comments, ratings, reviews, etc. that you make on BiblioCommons.

When creating lists of titles, you can also choose to make them private, so that only you can view them.

After you click, “Create a list,” you will get a box to fill out to describe your list.  The privacy option appears at the bottom of that box.

Create list screen

If you did not create a password on the old catalog system, you will need to create one now by visiting http://opac.tulsalibrary.org/patroninfo

To create a password:

  1. Enter your library card #
  2. Leave the Password field blank
  3. Click submit

On the next screen,

  1. Enter your library card # again
  2. Leave the Password field blank
  3. Type your password in the Create Password and Retype new Password fields.
  4. Click submit

Passwords MUST:

  • Be at least 6 characters
  • Contain letters AND numbers
  • Not contain repeating patterns such as aaa, abab, etc.
  • Not contain special characters

If you need assistance, please contact your local library or the AskUs hotline at 918.549.7323

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The Interlibrary Loan Department is located at Central Library, 4th Street and Denver Ave. in downtown Tulsa. Normal office hours are 7:30 a.m to 5:00 p.m. Monday through Friday. The phone number is 549-7395. If the office is closed, you may leave a message on our voice mail.

You may also contact us by email.

Not all ILL material can be renewed. Renewals are made at the discretion of the lending library.

Requests for renewals should be made 1-3 days BEFORE the due date by contacting the ILL department or by requesting online from your Interlibrary Loan account.

Please note:  Renewals cannot be made from your library card account nor at a branch or other department besides Interlibrary Loan.

ILL requests can be placed using the online Interlibrary Loan System at http://illiad.tulsalibrary.org/. If you haven't used this system before, you will need to click on the "New User" button to register. You will need to enter your name exactly the same way each time you log in to the ILL system. You may also place ILL requests through any FirstSearch database, however you still must register with our online system first in order to expedite your requests. Your requests will be processed more quickly if you enter your name in the FirstSearch form exactly as it was entered when you registered in the online ILL system.

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